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Krankz Bike Shop Delivery Details

We send orders by either Royal Mail Tracked 48 or 24 services or via a Tracked Courier Service which will require a signature on receipt.

If there is nobody available at the delivery address to accept the delivery, a card will be left to inform the recipient how he or she can collect/re-deliver the parcel, if the delivery has been left with a neighbour, or left in a safe place*.

It then becomes the recipient's responsibility to collect the parcel or rearrange delivery with the service.
If left in the recipient's 'Safe Place' we accept no responsibilty of a missing parcel.

We accept no liability if the delivery is not made due to the recipient not being available.
If the recipient fails to contact the service provider in good time the goods will be returned to us and a charge will be made for re-delivery to that or an alternative address.

In the event that you select a business address for delivery we shall be deemed to have delivered the order to its intended recipient by delivering it to the reception area of the business address.

We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect.
Additional charges will be made for redirection or for re-delivery due to postcode error. We advise that if you are not sure of the address you should check it using the Post Office postcode and address finding service.

We are unable to accept orders for delivery to any address containing a PO Box Number.


Royal Mail Tracked 48 and 24 are prioritised services but NOT guaranteed and may take longer than their target times, depending on the delivery network.
If after 7 days you have not received your parcel please click HERE to complete a claim form for Royal Mail.

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